Terms and Conditions
updates effective: May 14, 2023
Macstock Conference and Expo (“Macstock”, “Macstock Conference”) is scheduled to take place July 22-23, 2023. These Terms & Conditions apply to every person registering as an in-person or Virtual/Digital Pass attendee to Macstock. All written notices and requests regarding Macstock should be sent to the conference organizer at email@example.com or ESC! Technologies Group, LLC, c/o Macstock Conference, 138 Cass St, Woodstock IL 60098.
You may purchase a ticket to Macstock right up to the first day of the conference. However, the deadline to register and receive the full benefits of the Weekend Pass or Single Day Pass, including lunch each day and a t-shirt at the time of check-in, is no later than July 7th, 2023.
If you register after July 7th, lunch may not be available (although we’ll try our best to get it for you — please ask at registration!) and we may need to mail a t-shirt to you.
A Digital Pass will be available for purchase up to 2 months after Macstock ends (September 24th, 2023). The sale of Digital Passes may be extended at Macstock’s discretion.
Early Bird Rate & Other Discounts (coupon codes)
In order to qualify for any ‘early bird’ rates or special discounts such as, but not including, group or educational discounts made available via the use of coupon codes, your ticket purchase and payment must be received before the deadline date listed in the Macstock marketing material or the coupon deadline date.
Weekend Pass & Single Day Pass: Cancellation/Refund Policy
If circumstances change and you can no longer attend Macstock, you may cancel your registration per the schedule below by providing written notice to the Organizer using the contact information above or via our Contact Us page.
Please keep in mind that there are certain points in the conference planning process where costs are incurred that we cannot recover, so cancellations made 14 days or less prior to the start of Macstock will not be refunded.
The Macstock refund policy for in-person tickets is as follows:
- All Macstock tickets include a $10 non-refundable processing fee built in to the price.
- Cancellation by June 24, 2023: Full refund of registration fee less the $10 processing fee.
- Cancellations made June 25, 2023 through July 7, 2023: Refund of ticket price paid less $50 cancellation fee. Cancellation fee includes the $10 processing fee.
- Cancellation after July 7, 2023: no refunds. Cancellations made 14 days or less prior to the start of Macstock, as well as attendees who fail to attend, will be responsible for the full ticket price paid.
If you do not attend Macstock and did not cancel your registration, you will be responsible for the full ticket price paid and you will not be refunded.
Please remember that canceling your registration does not cancel your hotel and travel arrangements. You are responsible for canceling your own hotel and travel reservations.
You may make a substitution at any time for a small fee. Please see the Substitution Policy below.
Macstock Virtual Pass and Digital Pass: Cancellation/Refund Policy
Due to the nature of the pass, Virtual Pass & Digital Pass ticket purchases are non-refundable after the content has been delivered to Virtual/Digital Passholders. This includes live streamed content.
Please note that if you do not cancel or do not access the Virtual Pass live streamed content, you are still responsible for payment. In no event shall Macstock be obligated to refund all or a portion of an unused Virtual Pass ticket purchase.
Macstock Swag Store: Refund Policy
All returns/exchanges must be accompanied by an original store/website receipt and made within 30 days of purchase (in person at Macstock) or delivery (online orders). Our complete Macstock Swag Store Refund Policy may be found here:
Macstock Gift Certificates (aka Macstock Gift Cards) may be used as payment for more than one order if the initial order does not exceed the value of the gift certificate. The remaining balance on the gift certificate can be used for future orders by re-entering your existing number. When you purchase a gift certificate online, you will receive an electronic gift certificate via email.
Macstock Gift Certificates (aka Macstock Gift Cards) can be redeemed at macstockconferenceandexpo.com. Gift Certificates cannot be exchanged for cash, check, or credit. Please treat your gift certificate like cash; if your gift certificate is lost or stolen, it will not be replaced.
Single Day Pass: Changing the Day You’ll Be Attending
If you would like to change your Single Day Pass from any single day to another single day (e.g. change from Saturday to Sunday) please send us an email using the contact information above or via our Contact Us page.
Because we’re arranging for meals each day, please be aware the deadline to switch days at no cost is July 7th, 2023.
After July 7th, 2023 there will be a $15 fee to cover the additional meal expenses.
Weekend Pass & Single Day Pass: Substitution Policy
Allowing another person to attend in your place is allowed with the written permission of the original ticket holder. The original ticket holder may request a substitution and transfer ALL benefits of attending Macstock by sending an email to firstname.lastname@example.org. If the request is not received prior to July 14th, 2023, the substitution may be made on-site. A maximum of one (1) substitution per original ticket holder is allowed. Please note there may be a $25 processing fee for any substitution, special requests for lunch may not be available (although we’ll try our best to get it for the substitute ticket holder — please ask at registration), and we may need to mail a t-shirt to the substitute ticket holder.
Macstock Virtual Pass Access
Once you have completed your Virtual Pass order, you will receive your purchase confirmation by email. Please ensure that you have correctly entered a valid email on the registration form. Be sure to check your junk/spam email box in case any of your Virtual Pass email(s) are caught by spam filters.
As we get closer to Macstock Weekend (July 22 & 23, 2023), you will receive essential information for registered attendees electronically at the email address provided during your Virtual Pass purchase. This information will include how to access your Virtual Pass Dashboard to access links and other necessary information to view the Virtual Pass content.
Prior to joining the live stream, you should ensure that your web browser, extensions & plug-ins, and operating system are up-to-date and that you have a strong internet connection in order to experience the Macstock Virtual Pass.
Macstock will be utilizing third party services to display the live streamed, Virtual Pass, content and you may be redirected to their website(s) to view the content. Content provided via third party websites falls under their individual Privacy Policies. If that is of concern, you may not wish to purchase a Virtual Pass. We do encourage you to utilize your browser’s “Private window/Incognito” feature to avoid third parties such as YouTube and others from linking content to your accounts with them. Participating in the “Chat” window during the live stream will require that you be a subscriber to the Macstock YouTube Channel for a minimum of 5 minutes — even if only for the weekend — as well as sign in to your YouTube account. Live Chat will not be available for replay after the live stream ends.
You understand and agree that the live streaming is provided “as is” without warranties of any kind and that, to the fullest extent permissible under applicable law, ESC! Technologies Group, LLC disclaims any and all such warranties, expressed or implied. ESC! Technologies Group, LLC is not responsible for any technical difficulties or problems that may be incurred during the transmission or receipt of the live stream including any cause beyond its control, such as software or hardware issues, internet outages, issues with the hosting platform, or issues due to acts of God, strikes, labor disputes, government requisitions, restrictions or war or apparent act of war, terrorism, disaster, civil disorder, epidemic or pandemic, curtailment or restriction on transportation facilities, or any other comparable calamity, casualty or condition (collectively a “Force Majeure”)
Macstock Digital Pass Access
Within a few weeks after Macstock comes to a close, Digital Passholders and Weekend Passholders will be given access to the weekend’s content via an embedded video player at the following URL: https://macstockconferenceandexpo.com/digital-pass/
Macstock Digital Pass & Virtual Pass Usage
While the content of the sessions at Macstock belong to each presenter, ESC! Technologies Group, LLC owns and retains all rights to the Digital Pass & Virtual Pass (herein referred to as “Digital Pass”) files. Subject to your compliance with the Terms, ESC! Technologies Group, LLC hereby grants you a limited, non-exclusive, non-transferable, freely revocable license to access and view the Digital Pass Content ON A STREAMING ONLY BASIS for personal, non-commercial purposes only. You may not use the Digital Pass Content, or any of the text, graphics, logos, music and/or any other audio or visual content, or any portion thereof, for any commercial purpose, whether or not for profit. These restrictions apply to any text, graphics, layout, interface, logos, photos, audio, video, stills and all other content contained in the Digital Pass Content. You are prohibited from creating derivative works or materials that otherwise are derived from or based on the Digital Pass Content, including any mash-up videos, even if the derivative materials are not for profit or other commercial use.
You agree and understand that your user name and password are solely for your own use and are not to be shared with anyone.
You may not, either directly or through the use of any device, software, Internet site, web service or by any other means, copy, download, capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell, transmit or re-transmit the Digital Pass Content, or any portion thereof, except you may stream the Digital Pass Content as expressly permitted above. You may not incorporate the Digital Pass Content or re-transmit the Digital Pass Content via any hardware or software application or embed the content on other websites unless expressly permitted by ESC! Technologies Group, LLC in writing.
You agree that you will not circumvent, disable or otherwise interfere with security-related features of the embedded player or any other features of the Macstock website that prevent or restrict use or copying of the Digital Pass Content. You may not, either directly or indirectly, or through the use of any device, software, Internet site, web based service, or other means, remove, alter, interfere with, or circumvent any copyright, trademark or other proprietary notices marked on the Digital Pass Content or other access control measures associated with the Digital Pass Content.
You understand that you may be exposed to content, materials, thoughts, and/or images that you may be objectionable, and you agree to waive any legal or equitable rights or remedies you have or may have regarding all materials related to the Digital Pass Content. Without limiting the above, to the fullest extent permitted by applicable law, you hereby release and hold ESC! Technologies Group, LLC harmless from all damages, liability, claims, actions, demands and costs of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way connected with, the Digital Pass Content.
Macstock does not guarantee the accuracy, quality or availability of the Digital Pass Content. While all talks will be recorded, technical difficulties can always occur and no guarantee can be made that 100% of all talks will be provided via the Digital Pass. We do not guarantee the accuracy, quality or availability of the Digital Pass content. We also do not guarantee the Digital Pass content or the embedded video player will be free from glitches, errors or other interruptions. You understand that not every session taking place at Macstock will be available to view through the Digital Pass, that portions of the recording may be edited for time and/or content, and that Macstock has sole control over which sessions will be available to you.
Photography & Filming
There will be photography and video production taking place during the conference. ESC! Technologies Group, LLC reserves the right to use images taken at Macstock with your photograph and/or likeness in future marketing materials, however, attendees who do not wish to be filmed or recorded should alert the conference organizer prior to the event or avoid the areas marked by signage during the conference.
Macstock is held in a public space and does not prohibit attendees, exhibitors, sponsors, news organizations or other companies from taking photos, video, or recording audio of conference activities.
Cancellation of the Conference
In the event that the conference cannot be held or is postponed due to events beyond the control of the conference organizer (force majeure) or due to events which are not attributable to wrongful intent or gross negligence of the conference organizer, the conference organizer cannot be held liable by attendees for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, costs for additional orders, financial losses, etc.
Under these circumstances, the conference organizer reserves the right to either retain the entire registration fee and to credit it for a future conference, or to reimburse the ticket holder after deducting costs already incurred for the organization of the conference and which could not be recovered from third parties.
Modifications to the Schedule
Macstock’s Presenters are confirmed many weeks prior to Macstock Weekend (July 22 & 23, 2023). Some speaker changes or topic changes may occur in the program. ESC! Technologies Group, LLC is not responsible for speaker changes and reserves the right to modify the weekend’s schedule. Should a speaker cancel, ESC! Technologies Group, LLC will strive to ensure a comparable speaker is located to participate in the weekend’s program. No refunds can be granted in case of cancellation of speakers, lack of space in the conference room, or any other incidents during the conference which are beyond the control of Macstock.
Lost Name Badge
The Macstock name badge must be worn at all times during the conference. Access to the conference venue(s) will not be granted without the name badge issued by Macstock. If you lose, misplace or forget the name badge, a fee of $10 may be charged for a replacement name badge. Upon handing out a new name badge, the lost badge will be no longer be valid.
Health & Safety
Macstock takes the Health and Safety of it’s attendees, presenters, and volunteers seriously and may adjust its policies to best protect those in attendance.
BY PURCHASING AN IN-PERSON TICKET AND ATTENDING MACSTOCK VII, YOU ARE AGREEING TO BEAR ALL RISKS OF CONTRACTING COVID-19 AND ANY ASSOCIATED COSTS. YOU AGREE TO HOLD ESC! TECHNOLOGIES GROUP, LLC (“Macstock”), EVENT STAFF AND VOLUNTEERS, CONFERENCE CENTER, AND HOTEL PERSONNEL HARMLESS IN CONNECTION WITH YOUR ATTENDANCE.
For the most up-to-date Health & Safety protocols for Macstock VII, please visit our Health & Safety Page here: https://macstockconferenceandexpo.com/health-safety
By purchasing a Pass (“Ticket”) to Macstock VII, you understand and agree to follow these Health & Safety protocols for Macstock VII.
Code of Conduct
Macstock is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, nationality, race, or religion (or lack thereof). We do not tolerate harassment of Macstock participants in any form. Sexual language and imagery is not appropriate for any Macstock venue, including talks, workshops, parties, social and other online media. Macstock participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the Macstock organizers.
The views expressed by any Macstock attendee, speaker, exhibitor or sponsor are not necessarily those of Macstock Conference and Expo or ESC! Technologies Group, LLC. All Macstock speakers, exhibitors and sponsors are solely responsible for the content of any and all presentations, marketing collateral, advertising, and online Web content.
ESC! Technologies Group, LLC shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the Venue or other similar causes beyond its reasonable control and without the fault or negligence of ESC! Technologies Group, LLC or its subcontractors. For one or more of such reasons, ESC! Technologies Group, LLC may postpone, reschedule or cancel Macstock without liability on the part of ESC! Technologies Group, LLC. In the event Macstock Conference and Expo cannot be held or is postponed pursuant to this section, ESC! Technologies Group, LLC shall not be liable to attendee for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses. ESC! Technologies Group, LLC will review refund and/or fee transfer requests, submitted in writing, for approval on a situational basis.
updated: May 14, 2023 to include new/updated verbiage for the new Virtual Pass including cancellation and access policies. Clarified the schedule modification policy.
updated: February 21, 2023 to adjust dates for Macstock VII
updated: June 17, 2022 to include information on Macstock Gift Certificate policies (also added to Swag Store Refund Policy page)
updated: April 19, 2022 to correct an error and missing information within the Health & Safety section.
updated: April 17, 2022 to correct Macstock VI dates and to modify/extend Refund Policy dates. Included brief Macstock Swag Store Refund Policy and link to full refund policy. Removed Virtual Macstock 2020 Digital Pass-specific info from the “Macstock Digital Pass Access” section. Added “Health & Safety” section & link to Health & Safety informational page. Rearranged order of Changelog to most recent first.
updated: July 1, 2021 to include terms and conditions specific to Virtual Macstock 2021 and to remove location of Macstock 2022 in introductory paragraph. Adjusted Macstock Digital Pass section to correctly reference Virtual Macstock 2020.
updated: March 5, 2021 to correct an error in the refund/cancellation dates
updated: February 18, 2021 for Macstock 2022
updated: July 10, 2020 to include Macstock Virtual Pass terms and conditions
original effective date: December 2nd, 2019 (Macstock 2020)