Terms and Conditions

updates effective: February 12, 2025

Macstock Conference and Expo (“Macstock”, “Macstock Conference”) is scheduled to take place July 11-13, 2025. These Terms & Conditions apply to every person registering as an in-person or Digital Pass attendee to Macstock. All written notices and requests regarding Macstock should be sent to the conference organizer at support@macstockconferenceandexpo.com or ESC! Technologies Group, LLC, c/o Macstock Conference, 138 Cass St, Woodstock IL 60098.

Registration Deadlines

You may purchase a ticket to Macstock right up to the first day of the conference. However, the deadline to register and receive the full benefits of the Weekend Pass including lunch each day and a t-shirt at the time of check-in, is no later than June 27th, 2025.

If you register after June 27th, lunch may not be available (although we’ll try our best to get it for you — please ask at registration!) and we may need to mail a t-shirt to you.

A Digital Pass will be available for purchase up to 2 months after Macstock ends (September 30th, 2025). The sale of Digital Passes may be extended at Macstock’s discretion.

Early Bird Rate & Other Discounts (coupon codes)

In order to qualify for any ‘early bird’ rates or special discounts such as, but not including, group or educational discounts made available via the use of coupon codes, your ticket purchase and payment must be received before the deadline date listed in the Macstock marketing material or the coupon deadline date.

Weekend Pass & Single Day Pass: Cancellation/Refund Policy

If circumstances change and you can no longer attend Macstock, you may cancel your registration per the schedule below by providing written notice to the Organizer using the contact information above or via our Contact Us page.

Please keep in mind that there are certain points in the conference planning process where costs are incurred that we cannot recover, so cancellations made 14 days or less prior to the start of Macstock will not be refunded.

The Macstock refund policy for in-person tickets is as follows:

All Macstock Passes (tickets) include a $10 non-refundable processing fee built in to the price.
Macstock Passes (tickets) are not partially refundable.
Cancellation by June 12, 2025: Full refund of registration fee less the $10 processing fee.
Cancellations made June 13, 2025 through June 26, 2025: Refund of ticket price paid less $50 cancellation fee. Cancellation fee includes the $10 processing fee.
Cancellation after June 27, 2025: no refunds. Cancellations made 14 days or less prior to the start of Macstock, as well as attendees who fail to attend, will be responsible for the full ticket price paid.

If you do not attend Macstock and did not cancel your registration, you will be responsible for the full ticket price paid and you will not be refunded.

Please remember that canceling your registration does not cancel your hotel and travel arrangements. You are responsible for canceling your own hotel and travel reservations.

You may make a substitution at any time for a small fee. Please see the Substitution Policy below.

Macstock Digital Pass: Cancellation/Refund Policy

Due to the nature of the pass, Digital Pass ticket purchases are non-refundable after the content has been delivered to Digital Passholders. This includes any live streamed content.

Please note that if you do not cancel or do not access the Digital Pass on-demand content, you are still responsible for payment. In no event shall Macstock be obligated to refund all or a portion of an unused Digital Pass ticket purchase.

Macstock Swag Shop: Physical Goods Refund Policy

All returns/exchanges must be accompanied by an original store/website receipt and made within 30 days of purchase (in person at Macstock) or within 30 days of delivery (online orders). Our complete Macstock Swag Shop Physical Goods Refund Policy may be found here:

https://macstockconferenceandexpo.com/macstock-swag-refund-returns/

Gift Certificates

Macstock Gift Certificates (aka Macstock Gift Cards) may be used as payment for more than one order if the initial order does not exceed the value of the gift certificate. The remaining balance on the gift certificate can be used for future orders by re-entering your existing number. When you purchase a gift certificate online, you will receive an electronic gift certificate via email.

Macstock Gift Certificates (aka Macstock Gift Cards) can be redeemed in the Macstock Swag Shop merchandise store at macstockconferenceandexpo.com. Gift Certificates cannot be exchanged for cash, check, or credit. Please treat your gift certificate like cash; if your gift certificate is lost or stolen, it will not be replaced.

Single Day Pass: Changing the Day You’ll Be Attending

If you would like to change your Single Day Pass from any single day to another single day (e.g. change from Saturday to Sunday) please send us an email using the contact information above or via our Contact Us page.

Because we’re arranging for meals each day, please be aware the deadline to switch days at no cost is June 27th, 2025.

After June 27th, 2025 there will be a $35 fee to cover the additional meal expenses.

Weekend Pass & Single Day Pass: Substitution Policy

Allowing another person to attend in your place is allowed with the written permission of the original ticket holder. The original ticket holder may request a substitution and transfer ALL benefits of attending Macstock by sending an email to support@macstockconferenceandexpo.com. If the request is not received prior to July 4th, 2025, the substitution may be made on-site. A maximum of one (1) substitution per original ticket holder is allowed. Please note there may be a $35 processing fee for any substitution, special requests for lunch may not be available (although we’ll try our best to get it for the substitute ticket holder — please ask at registration), and we may need to mail a t-shirt to the substitute ticket holder.

Macstock Digital Pass Access

Within a few weeks after Macstock comes to a close, Digital Passholders and Weekend Passholders will be given access to the weekend’s content via an embedded video player at the following URL: https://macstockconferenceandexpo.com/digital-pass/

Macstock Digital Pass Usage

While the content of the sessions at Macstock belong to each presenter, ESC! Technologies Group, LLC owns and retains all rights to the Digital Pass files. Subject to your compliance with the Terms, ESC! Technologies Group, LLC hereby grants you a limited, non-exclusive, non-transferable, freely revocable license to access and view the Digital Pass Content ON A STREAMING ONLY BASIS for personal, non-commercial purposes only. You may not use the Digital Pass Content, or any of the text, graphics, logos, music and/or any other audio or visual content, or any portion thereof, for any commercial purpose, whether or not for profit. These restrictions apply to any text, graphics, layout, interface, logos, photos, audio, video, stills and all other content contained in the Digital Pass Content. You are prohibited from creating derivative works or materials that otherwise are derived from or based on the Digital Pass Content, including any mash-up videos, even if the derivative materials are not for profit or other commercial use.

You agree and understand that your user name and password are solely for your own use and are not to be shared with anyone.

You may not, either directly or through the use of any device, software, Internet site, web service or by any other means, copy, download, capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell, transmit or re-transmit the Digital Pass Content, or any portion thereof, except you may stream the Digital Pass Content as expressly permitted above. You may not incorporate the Digital Pass Content or re-transmit the Digital Pass Content via any hardware or software application or embed the content on other websites unless expressly permitted by ESC! Technologies Group, LLC in writing.

You agree that you will not circumvent, disable or otherwise interfere with security-related features of the embedded player or any other features of the Macstock website that prevent or restrict use or copying of the Digital Pass Content. You may not, either directly or indirectly, or through the use of any device, software, Internet site, web based service, or other means, remove, alter, interfere with, or circumvent any copyright, trademark or other proprietary notices marked on the Digital Pass Content or other access control measures associated with the Digital Pass Content.

You understand that you may be exposed to content, materials, thoughts, and/or images that you may find to be objectionable, and you agree to waive any legal or equitable rights or remedies you have or may have regarding all materials related to the Digital Pass Content. Without limiting the above, to the fullest extent permitted by applicable law, you hereby release and hold ESC! Technologies Group, LLC harmless from all damages, liability, claims, actions, demands and costs of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way connected with, the Digital Pass Content.

Macstock does not guarantee the accuracy, quality or availability of the Digital Pass Content. While all talks will be recorded, technical difficulties can always occur and no guarantee can be made that 100% of all talks will be provided via the Digital Pass. We do not guarantee the accuracy, quality or availability of the Digital Pass content. We also do not guarantee the Digital Pass content or the embedded video player will be free from glitches, errors or other interruptions. You understand that not every session taking place at Macstock will be available to view through the Digital Pass, that portions of the recording may be edited for time and/or content, and that Macstock has sole control over which sessions will be available to you.

Photography & Filming

There will be photography and video production taking place during the conference. ESC! Technologies Group, LLC reserves the right to use images taken at Macstock with your photograph and/or likeness in future marketing materials, however, attendees who do not wish to be filmed or recorded should alert the conference organizer prior to the event or avoid the areas marked by signage during the conference.

Macstock is held in a public space and does not prohibit presenters, attendees, exhibitors, sponsors, news organizations or other companies from taking photos, video, or recording audio of conference activities.

Cancellation of the Conference

In the event that the conference cannot be held or is postponed due to events beyond the control of the conference organizer (force majeure) or due to events which are not attributable to wrongful intent or gross negligence of the conference organizer, the conference organizer cannot be held liable by attendees for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, costs for additional orders, financial losses, etc.

Under these circumstances, the conference organizer reserves the right to either retain the entire registration fee and to credit it for a future conference, or to reimburse the ticket holder after deducting costs already incurred for the organization of the conference and which could not be recovered from third parties.

Modifications to the Schedule

Macstock’s Presenters are confirmed many weeks prior to Macstock Weekend (July 11-13, 2025). Some speaker changes or topic changes may occur in the program. ESC! Technologies Group, LLC is not responsible for speaker changes and reserves the right to modify the weekend’s schedule. Should a speaker cancel, ESC! Technologies Group, LLC will strive to ensure a comparable speaker is located to participate in the weekend’s program. No refunds can be granted in case of cancellation of speakers, lack of space in the conference room, or any other incidents during the conference which are beyond the control of Macstock.

Lost Name Badge

Your name will be printed on a “Macstock Name Badge” provided to you upon check-in at the registration desk. While we do not require your Macstock name badge be worn at all times, we may request that you present your badge during the conference to gain access to certain areas of the conference or conference-related activities. Access to the main conference venue(s) will not be granted without the name badge issued by Macstock. If you lose, misplace or forget the name badge, a fee of $10 may be charged for a replacement name badge. Upon handing out a new name badge, the lost badge will no longer be valid.

Health & Safety

Macstock takes the Health and Safety of it’s attendees, presenters, and volunteers seriously and may adjust its policies to best protect those in attendance.

BY PURCHASING AN IN-PERSON WEEKEND OR SINGLE DAY PASS (“TICKET”) AND ATTENDING MACSTOCK IX, YOU ARE AGREEING TO BEAR ALL RISKS OF CONTRACTING COVID-19 AND ANY ASSOCIATED COSTS. YOU AGREE TO HOLD ESC! TECHNOLOGIES GROUP, LLC (“Macstock”), EVENT STAFF AND VOLUNTEERS, THE CONFERENCE CENTER, AND HOTEL PERSONNEL HARMLESS IN CONNECTION WITH YOUR ATTENDANCE.

For the most up-to-date Health & Safety protocols for Macstock IX, please visit our Health & Safety Page here: https://macstockconferenceandexpo.com/health-safety

By purchasing an in-person Weekend or Single Day Pass (“Ticket”) to Macstock IX, you understand and agree to follow these Health & Safety protocols for Macstock IX.

Code of Conduct

Macstock is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, nationality, race, or religion (or lack thereof). We do not tolerate harassment of Macstock participants in any form. Sexual language and imagery is not appropriate for any Macstock venue, including talks, workshops, parties, social and other online media. Macstock participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the Macstock organizers.

Please click here for the full text of our Code of Conduct.

Privacy Statement

For information about Macstock’s privacy policy, please see https://macstockconferenceandexpo.com/privacy-policy/

The views expressed by any Macstock attendee, speaker, exhibitor or sponsor are not necessarily those of Macstock Conference and Expo or ESC! Technologies Group, LLC. All Macstock speakers, exhibitors and sponsors are solely responsible for the content of any and all presentations, marketing collateral, advertising, and online Web content.

Force Majeure

ESC! Technologies Group, LLC shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the Venue or other similar causes beyond its reasonable control and without the fault or negligence of ESC! Technologies Group, LLC or its subcontractors. For one or more of such reasons, ESC! Technologies Group, LLC may postpone, reschedule or cancel Macstock without liability on the part of ESC! Technologies Group, LLC. In the event Macstock Conference and Expo cannot be held or is postponed pursuant to this section, ESC! Technologies Group, LLC shall not be liable to attendee for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses. ESC! Technologies Group, LLC will review refund and/or fee transfer requests, submitted in writing, for approval on a situational basis.

Changelog:

updated: February 12, 2025 to adjust dates for Macstock IX. To remove reference to the Weekend Pass+Workshops. To update the Single Day Pass change fees to reflect increased food costs. Removed GIft Certificate information related to Weekend Pass purchases that is no longer applicable.
updated: March 10, 2024 to adjust dates for Macstock VIII. To include the Weekend Pass+Workshops where necessary. To update the refund policy regarding partial refunds. To update the Single Day Pass change fee to reflect increased food costs. To remove information about the Virtual Pass. To clarify language related to the Macstock Swag Shop and its refund policy. To include a Gift Certificate policy compatible with the new ticket ordering system. To correct a number of unintentional wording, typographical, and/or grammatical errors.
updated: May 14, 2023 to include new/updated verbiage for the new Virtual Pass including cancellation and access policies. Clarified the schedule modification policy.
updated: February 21, 2023 to adjust dates for Macstock VII
updated: June 17, 2022 to include information on Macstock Gift Certificate policies (also added to Swag Store Refund Policy page)
updated: April 19, 2022 to correct an error and missing information within the Health & Safety section.
updated: April 17, 2022 to correct Macstock VI dates and to modify/extend Refund Policy dates. Included brief Macstock Swag Store Refund Policy and link to full refund policy. Removed Virtual Macstock 2020 Digital Pass-specific info from the “Macstock Digital Pass Access” section. Added “Health & Safety” section & link to Health & Safety informational page. Rearranged order of Changelog to most recent first.
updated: July 1, 2021 to include terms and conditions specific to Virtual Macstock 2021 and to remove location of Macstock 2022 in introductory paragraph. Adjusted Macstock Digital Pass section to correctly reference Virtual Macstock 2020.
updated: March 5, 2021 to correct an error in the refund/cancellation dates
updated: February 18, 2021 for Macstock 2022
updated: July 10, 2020 to include Macstock Virtual Pass terms and conditions
original effective date: December 2nd, 2019 (Macstock 2020)