FAQ

Your Frequently Asked Questions

UPDATED for Macstock 2020: December 2nd, 2019

Macstock Frequently Asked Questions

What is the deadline for Macstock 2020 registration?

You may purchase a ticket to Macstock right up to the first day of the conference. However, the deadline to register and receive the full benefits of the weekend including lunch each day and a t-shirt at the time of check-in is no later than July 10th, 2020.

If you register after July 10th, lunch may not be available — although we’ll try our best to get it for you! — and we may need to mail your t-shirt to you.

 

Will I need to show a printed ticket at the door?

Although you have the option to print your ticket and bring it with, you won’t need a physical or digital ticket to check in – just the name or email you used to purchase your ticket.

 

Can I change my Single Day Pass from Sunday to Saturday?

Absolutely! Please Contact Us to let us know that you’d like to change your Single Day Pass from Sunday to Saturday … or vice versa! Because we’re arranging for meals each day, please be aware the deadline to switch days is July 10th, 2020.

 

I need a special diet. Can this be accommodated?

Definitely! We’re very happy with how well the staff of the Luecht Conference Center and McHenry County College have worked with us in regards to special dietary concerns. When registering, please indicate any special diets and we’ll do our best to accommodate you!

What is the cancellation and refund policy?

The Macstock 2020 refund policy for in-person tickets is as follows:

  • All Macstock tickets include a $10 non-refundable processing fee built in to the price.
  • Cancellation by June 27, 2020: Full refund of registration fee less the $10 processing fee.
  • Cancellations made June 28, 2020 through July 10, 2020: Refund of ticket price paid less $50 cancellation fee. Cancellation fee includes the $10 processing fee.
  • Cancellation after July 10, 2020: no refunds. Cancellations made less than 15 days prior to the start of Macstock 2020, as well as attendees who fail to attend, will be responsible for the full ticket price paid.

Macstock Digital Pass: Due to the nature of the pass, Digital Pass ticket purchases are non-refundable after content has been made available to Digital Passholders.

If you have any other questions or concerns with your Macstock registration, please Contact Us!

How will the charge appear on my Credit Card statement?

Macstock uses Stripe and PayPal to process transactions on our site.

Payments made via Stripe should appear on your card statement as Macstock Conference

Payments made via PayPal should appear on your card statement as PAYPAL *ESCTECHGRP

*** No credit card information is ever stored on our servers ***

Do you store my credit card details on your site?

No! Macstock uses Stripe and PayPal to process transactions on our site. Not only do we not keep your credit card on file, we never even see it! Your payment is sent directly and securely to Stripe or PayPal.

Payments made via Stripe should appear on your card statement as Macstock Conference

Payments made via PayPal to ESC! Technologies Group should appear on your card statement as PAYPAL *ESCTECHGRP

 

I will be flying in. How do I get from the airport to the hotel?

Route 47 Taxi Transportation can provide transportation from most of the regional airports to local hotels as well as from the Macstock Conference Center to the airport after the conference. Please see our Transportation Page for more details and contact information.

Are there other hotels I can stay at, rather than Macstock's Preferred Partner hotel?

Absolutely! We’ve listed a number of great choices on our Lodging Page. If you’ll need transportation while staying in the area, please contact your hotel to inquire about their shuttle services. Many hotels do not provide shuttles to the Macstock Conference Center.

I'm interested in camping while attending Macstock. Any recommendations?

You may want to check out the McHenry County Conservation District website for their available campgrounds. They are a fantastic organization and do a lot to preserve and protect the land of McHenry County.

Information about their available camping can be found here: http://www.mccdistrict.org/rccms/individual-campsite-reservations/

For camper/RV camping with a few more amenities, there’s also the Chicago Northwest KOA in Union, IL: https://koa.com/campgrounds/chicago/

What are your anti-discrimination and anti-harassment policies?

Macstock has defined both a Code of Conduct for its attendees as well as a set of rules we ask each speaker to acknowledge and abide by during the conference and conference-related events (such as Barry’s Midwest Mac Mingle).

In short:

Macstock is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, nationality, race, or religion (or lack thereof). We do not tolerate harassment of Macstock participants in any form. Sexual language and imagery is not appropriate for any Macstock venue, including talks, workshops, parties, Twitter and other online media. Macstock participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the Macstock organizers.

Do you have another question not answered here?