FAQ

Your Frequently Asked Questions

Macstock Frequently Asked Questions

I purchased a ticket to Macstock 2020 which was postponed due to COVID-19. Is that ticket good for Macstock 2022?

Yes! All previously purchased tickets to Macstock 2020 will be honored for the next in-person Macstock conference which is tentatively scheduled for July 2022 (“Macstock 2022”).

The next in-person Macstock will be three days instead of two. Everyone who already purchased a ticket to Macstock 2020 will have their ticket automatically transferred to (the next) Macstock and get those 3 days of Macstock 2022 at no additional charge. There is nothing you need to do for this to happen. If you purchased a ticket to Macstock 2020, this will automagically become a Macstock 2022 ticket unless I hear otherwise from you.

 

If I asked for a refund on my Macstock 2020 ticket can I re-purchase for Macstock 2022 at the original price paid?

No. If at any time after purchase you asked for and received a refund on a ticket originally purchased for Macstock 2020 and you later decide you would like to attend Macstock 2022, you will be required to purchase a new ticket at Macstock 2022 pricing.

 

What is the deadline for Macstock 2022 registration?

You may purchase a ticket to Macstock right up to the first day of the conference. However, the deadline to register and receive the full benefits of the weekend including lunch each day and a t-shirt at the time of check-in is no later than July 7th, 2022.

If you register after July 7th, lunch may not be available — although we’ll try our best to get it for you! — and we may need to mail your t-shirt to you.

 

Will I need to show a printed ticket at the door?

Although you have the option to print your ticket and bring it with, you won’t need a physical or digital ticket to check in – just the name or email you used to purchase your ticket.

 

Can I change my Single Day Pass from one day to another?

Absolutely! Please Contact Us to let us know that you’d like to change the day of your Single Day Pass. Because we’re arranging for meals each day, please be aware the deadline to switch days is July 7th, 2022.

 

I need a special diet. Can this be accommodated?

Definitely! We’re very happy with how well the staff of the Luecht Conference Center and McHenry County College have worked with us in regards to special dietary concerns. When registering, please indicate any special diets and we’ll do our best to accommodate you!

What is the cancellation and refund policy?

The Macstock 2022 refund policy for in-person tickets is as follows:

If circumstances change and you can no longer attend Macstock, you may cancel your registration per the schedule below by providing written notice using the contact information above or via our Contact Us page. Please keep in mind that there are certain points in the conference planning process where costs are incurred that we cannot recover, so cancellations made less than 14 days prior to the start of Macstock will not be refunded.

The Macstock refund policy for in-person tickets is as follows:

  • All Macstock tickets include a $10 non-refundable processing fee built in to the price.
  • Cancellation by June 23, 2022: Full refund of registration fee less the $10 processing fee.
  • Cancellations made June 24, 2022 through July 7, 2022: Refund of ticket price paid less $50 cancellation fee. Cancellation fee includes the $10 processing fee.
  • Cancellation after July 7, 2022: no refunds. Cancellations made less than 14 days prior to the start of Macstock, as well as attendees who fail to attend, will be responsible for the full ticket price paid.

If you do not attend Macstock and did not cancel your registration, you will be responsible for the full ticket price paid and you will not be refunded.

Please remember that canceling your registration does not cancel your hotel and travel arrangements. You are responsible for canceling your own hotel and travel reservations.

Macstock Digital Pass: Due to the nature of the pass, Digital Pass ticket purchases are non-refundable after content has been made available to Digital Passholders.

If you have any other questions or concerns with your Macstock registration, please Contact Us!

How will the charge appear on my Credit Card statement?

Macstock uses Stripe and PayPal to process transactions on our site and we use Square at Macstock’s in-person Registration Desk.

Payments made via Stripe should appear on your card statement as Macstock Conference

Payments made via PayPal should appear on your card statement as PAYPAL *ESCTECHGRP

Payments made via Square should appear on your card statement as SQ* ESC TECHNOLOGIES GROUP

*** No credit card information is ever stored on our servers ***

Do you store my credit card details on your site?

No! Macstock uses Stripe and PayPal to process transactions on our site. Not only do we not keep your credit card on file, we never even see it! Your payment is sent directly and securely to Stripe or PayPal.

Payments made via Stripe should appear on your card statement as Macstock Conference

Payments made via PayPal to ESC! Technologies Group should appear on your card statement as PAYPAL *ESCTECHGRP

 

I will be flying in. How do I get from the airport to the hotel?

Route 47 Taxi Transportation can provide transportation from most of the regional airports to local hotels as well as from the Macstock Conference Center to the airport after the conference. Please see our Transportation Page for more details and contact information.

Are there other hotels I can stay at, rather than Macstock's Preferred Partner hotel?

Absolutely! We’ve listed a number of great choices on our Lodging Page. If you’ll need transportation while staying in the area, please contact your hotel to inquire about their shuttle services. Many hotels do not provide shuttles to the Macstock Conference Center.

I'm interested in camping while attending Macstock. Any recommendations?

You may want to check out the McHenry County Conservation District website for their available campgrounds. They are a fantastic organization and do a lot to preserve and protect the land of McHenry County.

Information about their available camping can be found here: http://www.mccdistrict.org/rccms/individual-campsite-reservations/

For camper/RV camping with a few more amenities, there’s also the Chicago Northwest KOA in Union, IL: https://koa.com/campgrounds/chicago/

What are your anti-discrimination and anti-harassment policies?

Macstock has defined both a Code of Conduct for its attendees as well as a set of rules we ask each speaker to acknowledge and abide by during the conference and official conference-related events (such as the Midwest Mac Mingle).

In short:

Macstock is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, nationality, race, or religion (or lack thereof). We do not tolerate harassment of Macstock participants in any form. Sexual language and imagery is not appropriate for any Macstock venue, including talks, workshops, parties, Twitter and other online media. Macstock participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the Macstock organizers.

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