Dave Hamilton: How to Give and Receive Tech Support – The Human Angle

Dave Hamilton: How to Give and Receive Tech Support – The Human Angle

by | Jul 15, 2015 | Macstock TV

We all either give or receive tech support (or both) as a matter of course in our daily lives. During these interactions it’s easy to lose the human element. In Dave Hamilton’s thirty-plus years of both giving and receiving tech support he’s learned a few things about how those interactions can be good… or bad. At Macstock Conference & Expo 2015, Dave highlights some of his favorite moments of tech support while focusing on a few key steps that can ensure a pleasant experience for all.

*Bonus* 5 Minutes of “Stump the Geek”!

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