Exploring 7 Levels of Computing with Bill Geraci on the Road to Macstock

Chuck Joiner once again treats us to a behind the scenes look at Macstock, it’s presenters, and sponsors in his special MacVoices video series, The Road to Macstock! In this installment of The Road to Macstock 2017 Chuck discusses computer troubleshooting with first time Macstock speaker Bill Geraci!

Troubleshooting takes its place on the Road to Macstock in a conversation with Bill Geraci. Bill covers his background, his need to teach and inform, and his approach to troubleshooting via his “7 levels of computing” methodology. Find out how he translates what a user is reporting into useful diagnostic information, and what you will learn from his main stage session.

source: http://www.macvoices.com/macvoices-17090-road-macstock-bill-geracis-take-troubleshooting-mac-problems/

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