Chuck Joiner once again treats us to a behind the scenes look at Macstock, it’s presenters, and sponsors in his special MacVoices video series, The Road to Macstock! In this installment of The Road to Macstock 2017 Chuck meets up with two returning Macstock presenters, Jodi Spangler and Melissa Davis, to explore remote support solutions.
The Road to Macstock gets a little perspective on delivering tech support from Melissa Davis and Jodi Spangler, but not just tech support. Melissa and Jodi discuss the challenges of delivering that support remotely the tools for Mac support they use, and their work-arounds for dealing with iPads and iPhones. Support can take some interesting twists; the ladies discuss some of the end-of-life technology challenges that often come their way.
At Macstock 2016, Jodi and Melissa show us how to bridge the Digital Divide in this entertaining and informative session on helping our seniors navigate and use new technology. They highlight tips for keeping your cool while teaching your parent or grandparent how to use that shiny new tool.
We all either give or receive tech support (or both) as a matter of course in our daily lives. During these interactions it’s easy to lose the human element. In Dave Hamilton’s thirty-plus years of both giving and receiving tech support he’s learned a few things about how those interactions can be good… or bad. At Macstock Conference & Expo 2015, Dave highlights some of his favorite moments of tech support while focusing on a few key steps that can ensure a pleasant experience for all.